Q. I can't open the software after the installation, what should I do?

A: Check whether the Framework.net 2.0 is installed ornot. Install the dotnetfx.Exe file under the Framework folder under theinstallation cd, and be attention for the Prompt box of the anti-virussoftware. The software has already been opened but minimize to the lower rightcorner of the desktop.

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Q. Why I cannotinstall the Framework?

A:(1) You're not the system administratorof the windows;
(2) The installation has been estimated threatening and been stopped（you should close the anti-virus software first, restartthe computer when the installation is finished）.

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Q. Why theDevice fails to connect with PC?

A: (1) Check if the data cable of themachine is correct;
(2) Check if the power line is working and start up the machine;
(3)Check if the communication mode and parameter are correct;
(4) If using the USB communication, check out whether the USB driver is set upor not;
(5) If none of the above reasons, please open and run the Check.exe under theRims installation directory.

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Q. How to installthe driver for the USB communication device? (the installation is no need forserial interface, TCP/IP devices )

A:Theprompt box will display Successful Connect after the connection, insert CD andclick Next step.

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Q. The time of themachine is not correct, what should I do?

A: DeviceManagement -> Normal-> Synchronous Time Device (Synchronize device time and the current computertime.)

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Q. How to displaythe username on the screen of the machine? (Follow this method to copyfingerprint data when there're 2 or more machines.)

A: Get theDevice connected; User Management -> choose the Device ID (Device);right-click the chosen user -> Get all Enroll -> Upload Enroll ->Upload Username.

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Q. Why there's nodata in the report?

A: (1) Check if the data has been acquired;
(2) Check if the personnel information is written;
(3) Check whether the Enroll ID is in accordance with the number of theattendance machine or not;
(4) Check if the personnel's date of entry is correct;
(5) Check whether the default shift is correct or not;
(6) Check if the machine time, report query time is correct;
(7) Check if the data statistics has been done.

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Q. There're too manycolumns in the report, what should I do to delete some of them?

A: Right-clickthe column of the report -> display/hidden columns -> select thewanted/unwanted ones -> save.

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Q. What can I set inthe Attendance Rule Setting?

A: Attendancemanagement -> Attendance Rule: Late/Early/Absence rules, Duty time, Shift,Weekend, Holiday, Overtime Rules.

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Q. What can I dowith the data after reinstalling operating system?

A: SystemMaintenance -> Restore DB; re-input the personnel name, enroll ID (whichwill display in the screen of the machine when punching the card) and other information,acquire all the data again, then process the data.

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Q. The device cannotbe entered when the administrator is changed, what should I do?

A:Devicemanagement -> Normal-> Cancel Administrative Authority; Re-enroll the administrator.

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Q. Is there anyelectronic document for help?

A:Right-clickthe blank area of the software -> Help -> Online User Manual

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Q.What operationsshould be handed over when the administrator's resigning?
A:Fingerprint enroll, backup enroll,administrator enroll, cancel administrative enrollment